Shipping policy
Shipping & Delivery
At Tiny Earth Tribe, we can’t wait for our packages to find their way to you!
Here’s everything you need to know about getting your packages from our tribe to yours!
Where We Deliver
Our little adventures currently travel throughout South Africa!
We don't offer international shipping just yet, but watch this space.
When Will My Order Be Dispatched?
We know how exciting it is to wait for a special delivery!
For in-stock items, we aim to dispatch orders within 1–2 business days after payment has been confirmed.
Sometimes, unexpected delays or stock availability may affect processing times. If there's a significant delay with your order, we'll do our best to keep you in the loop.
A little heads-up: Dispatch means your parcel has been handed over to the courier. Your delivery will take a little extra time to reach your doorstep, depending on where you are in South Africa.
Delivery Fees & Timelines
Delivery fees will be shown at checkout before you complete your purchase.
Our Courier Services consist of Local Courier (3-5 business days) and Pudo Locker. If you require express shipping, please contact us so that we can assist you.
Estimated delivery times will be provided where available and may vary depending on your location, the courier service and circumstances such as public holidays or unexpected delays.
Where tracking is available, we'll share your tracking details so you can follow your parcel's journey to you.
Double-Check Your Delivery Details
Before checking out, please make sure your delivery address, postal code and contact number are correct. We want your goodies to arrive at the right doorstep!
If you spot a mistake after placing your order, email us as soon as possible at info@tinyearthtribe.co.za. We'll do our best to help, although we can't guarantee changes once your order has been processed or dispatched.
If an incorrect or incomplete address results in additional courier charges, these may be payable by the customer where permitted by law.
Has Your Parcel Gone on an Adventure of Its Own?
If your parcel hasn't arrived within the estimated delivery period, or something doesn't seem quite right, don't worry! Get in touch with us at info@tinyearthtribe.co.za and include your order number.
If your parcel arrives damaged, please keep the packaging and send us a few photos where possible. We'll look into the matter and help you find a solution.
If you've received the wrong item or something is missing from your order, let us know too. We'll work with you to put things right.
A Little Note About Exchanges
Found the perfect outfit but need a different size? We've got you!
We offer eligible clothing exchanges within 14 calendar days of receiving your order.
For change-of-mind clothing exchanges, customers are responsible for the courier cost of returning the original item and delivering the replacement item, where permitted by law.
Please email us before sending anything back so we can guide you through the process.
If an item is defective, damaged or incorrect, we'll handle the matter in line with our Returns & Refunds Policy and applicable South African consumer law.
Need a Hand?
We're a small brand with a big love for childhood, and we're always happy to help!
Tiny Earth Tribe
061 372 6112
Thank you for being part of our tribe and supporting our little dream. We hope your goodies bring plenty of colour, creativity and magic to your family's everyday adventures!
With love,
The Tiny Earth Tribe Team